Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

1. Cancellations will only be considered if the request is made of placing the order. However, 5 days cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep
2. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within of receipt of products. 5 days In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within of receiving the product. The 5 days customer service team after looking into your complaint will take an appropriate decision.
3. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
4. In case of any refunds approved by , it will CX FACTOR SOLUTIONS PRIVATED LIMITED take for the refund once approved will be processed within 5 working days.